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Word-of-Mouth Marketing on a Shoestring

Cheap and easy ways to let customers know you're here

One of the satisfactions--and sometimes thrills--of being in business for yourself is unexpectedly meeting or getting a call from someone who wants what you offer. But for this to happen, you need to get the word out that you're in business. While most new business owners think the best way to do this is through advertising or using direct mail, experience has shown us that while these avenues may help increase your visibility, they're not the activities that'll produce the quickest or the surest results.

So just how can you best let people know you're in business? Here are several methods that have been praised over and over by people we've interviewed about how they got their business rolling:

Face-to-Face Time
Solicit customers you're familiar with. One of the best ways to generate business is to directly solicit the people or businesses who will likely buy your services, and you should start with people you already know. If you're in the gift balloon business, for example consider contacting the managers of restaurants where you're been a regular patron. If you're at all nervous about contacting people, you can warm up cold calls by first sending post cards or e-mail.

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Network. If you haven't joined any organizations in your area yet, such as your local chamber of commerce, now's a good time to think about doing so. Then you can begin networking through these business and trade organizations. Going to these organization's meetings and events means you connect with people on their schedules. There are also both local and international organizations whose goal is to promote networking. The largest of these is Business Network International. You should also start promoting your business to people you already know and ask them if they know other who might be interested in your products or services.

Walk around your neighborhood. This method can be ideal for anyone who likes meeting and talking with people. You can do it any time, and it doesn't involve selling. You introduce yourself, ask something about the business you're visiting, and leave a card. It's immediate, and you can tuck it into your schedule even on busy days by visiting the areas your own business activities take you to. People who do this tell us it's not unusual to get regular referrals from the businesses they visit. Another option is to attend trade shows, conventions and expos your potential customers will be attending.

The Web
Establish an online presence. If you don't already have one, now's the time to set up a website. Even local businesses need a site--you never know how your customers will search for you, and this is one way to cover your bases. Be sure your site includes information, or keywords, that are specific to your location and specialty so people can easily find your business in a search engine.

Network online. Use a site like Daylo that enables you to post a profile of what you do and allows you to review postings from people needing your services. Or think about joining an online networking community and actively participating in ways that can expand your presence on the site.

Get listed. Since more and more people are using the web every day to find what they're looking for, pay for a listing on a Yellow Pages site. According to Alexa Rankings, last year the top five sites to be listed on were:

  1. InfoSpace
  2. SuperPages.com
  3. WhitePages.com
  4. Switchboard
  5. SmartPages.com

Newer sites to consider are Google Local and Yahoo! Local, both of which enable someone seeking something to enter a city or ZIP code in order to search.

Remember, you don't have to spend a lot of money to get the word out about your business. There are plenty of creative ways to attract new customers. So pick the two or three that are best suited to your business and your personality, and get started today.

Authors and career coaches Paul and Sarah Edwards are Entrepreneur.com's "Homebased Business" columnists. Their latest book isThe Best Home Businesses for People 50+. Contact them at www.workingfromhome.com.



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