Get Tough
No more Mr. Nice Guy. If you want to stay competitive, you've got to play hardball.
Nice guys finish last, according to George Stalk and Rob
Lachenauer. In Hardball: Are You Playing to Play or Playing to
Win? (HBS Press, $25), the two management consultants
describe how to gain and maintain extreme competitive advantage by
enticing competitors into retreat, changing fields of play, using
shock-and-awe and other "hardball strategies." One of the most interesting and applicable strategies deals with
finding and exploiting anomalies-unusual but persistent phenomena,
such as markets where your products sell much better than
elsewhere. Don't write these off as coincidences, the authors
urge, outlining a systematic way of identifying, analyzing and then
coming up with ideas about the strategic opportunities such
anomalies may contain. Overall, it's an unusually deep,
fine-grained and useful piece of business analysis. One caveat: The
authors repeatedly urge readers not to break laws against predatory
pricing and other anti-competitive practices. You can, it seems,
play too hard. The Real DealLarry Bossidy and Ram Charan, co-authors of the bestselling
Execution: The Discipline of Getting Things
Done, join forces again in Confronting Reality: Doing What Matters to Get
Things Right (Crown Business, $27.50) to present a program
for helping entrepreneurs understand whether their businesses are
positioned to make the profits they expect, and how to set the
right future direction. They describe a complex model for doing so
and give many examples, but what confronting reality mostly means
is making sure you understand your market, industry, customers,
competitors and other external elements before setting internal
financial goals. Only after you grasp your current reality can you
come up with a plan for changing it.
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Mark Henricks isEntrepreneur's"Smart Moves"
columnist.
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