Editor's Picks
Keep Your Customers From Straying
Follow these 8 simple methods of building business relationships that last.
Good Customer Service Alone Doesn't Win Referrals
Don't wait around for your excellent service to pay off. Instead, build a network for word-of-mouth marketing.
The Personal Touch
Boost sales by getting to know your online customers, no matter where they are.
The Future of Customer Service
Mobile technology is changing the way consumers search for answers.
Managing for Great Customer Service
Developing Your Company's Credo
Inspiring your employees to provide great customer service starts with figuring out just what you stand for.
Teaching Good Customer Service
Follow these tips to ensure that all your employees understand the value of good customer service.
Internal Customer Service: Getting Your Organization to Work Together
Great customer service isn't just about serving the people outside your company.
More Articles
When the Selling Gets Tough, the Tough Get Smart
Even in a down economy, people are still buying--you just have to find them.
The Cost of a Price Hike
When it's time to add fees, be clear about what and why.
Buyers Know
Want to know what keeps customers coming back? Why don't you just ask them?
Change Can Do You Good
A change request from a client led to a whole new line of business for one flexible company.
A Marketing Tool That's Obvious, Overlooked and Cheap
Use superior service as a thrifty and effective in-house marketing mechanism.
Is The Price Right?
With the right execution, a price increase doesn't have to cost you your customers.
5 Fatal Mistakes for Small Retailing
Increase your odds of success by avoiding these potential pitfalls.
Selling is Not About You
The more you focus on your customers' needs, the easier selling gets.
The Cost of Customer Loyalty
When Paige's favorite local coffee shop made a few too many changes, it forced customers away. How can you avoid this same mistake?
The Trust Factor
Win your customers’ faith by learning the 5 key components of trust.
Reconnect With Your Prospects
Don’t wait to get back in touch with old prospects--now’s the time!
Do You Trust Me?
Learn the ins and outs of building trust, believing in others and spotting the marks of a disingenuous dealer.