Time to Upgrade Your Phone System? How to know if your phone system is outdated

May 15, 2003

As important as technology is, that doesn't mean you alwayshave to have the latest version of equipment. Here's how toevaluate your current technology to see whether it's time toupgrade:

Telephone systems should be upgraded quickly if a problemdevelops, because they are your lifeline to your customers andsuppliers. If customers complain about being kept on hold, or aboutphones not ringing or not being answered, you may need to addlines, improve your answering system or perhaps hire more telephoneoperators. If you expect your call volume to surge sharply, perhapsbecause of an upcoming new product launch or seasonal buying,consider upgrading your phone system before trouble starts.

Excerpted from Grow Your Business

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